Frequently Asked Questions
Your Thermomix TM7 questions answered
Explore detailed answers about ordering, delivery, using your TM7, and joining the Thermomixbella advisor team. If you still need help, I’m one message away.
Ordering & payment
How do I place an order for the TM7?
Submit the order request form and I’ll walk you through the finance options, deposit, and paperwork. Orders are processed securely with Vorwerk UK.
Can I spread payments over several months?
Yes, finance plans range from 3 to 36 months with flexible deposit options. We’ll tailor a plan that matches your budget.
Do you accept business orders?
Absolutely. I support cafes, caterers, and corporate kitchens. Let me know your company details so I can issue the right documentation.
Delivery
How long does delivery take?
Standard delivery is 5–7 working days after payment or finance approval. I’ll keep you informed with tracking updates.
Is in-person installation available?
I offer in-home onboarding in London and the South East. Virtual onboarding is available everywhere.
What if I change my mind?
You’re covered by a 14-day cooling-off period plus Vorwerk’s extended warranty for peace of mind.
Using your TM7
Where do I find recipes?
Cookidoo® hosts 85,000+ guided recipes accessible directly on the TM7 screen. I’ll also send curated collections tailored to your tastes.
Can I cook without guided recipes?
Yes, switch to Manual or Scales mode for freestyle cooking. The TM7’s heat, time, and speed controls are always available.
Is cleaning complicated?
Not at all. The TM7 bowl, lid, and accessories are dishwasher safe. Use the pre-clean mode for quick rinses between recipes.
Technical support
What happens if I need repairs?
Vorwerk UK provide dedicated service centres. I’ll help arrange shipping and paperwork if anything goes wrong.
Will my TM7 receive updates?
Yes, software updates are delivered over Wi-Fi, bringing new modes, recipes, and improvements regularly.
Do you offer ongoing training?
I host monthly masterclasses and share recordings with all customers. You’ll never be left guessing.
Advisor programme
Do I need sales experience?
No. Enthusiasm for food and a willingness to host demos is the key. Training covers everything else.
How much time should I commit?
Most advisors start with two demos per month. You set your own goals and choose when to work.
Can I earn rewards beyond commission?
Yes. Advisors qualify for holidays, gadgets, and exclusive experiences through incentive programmes.
Still have a question?
Send a message and I’ll reply personally within one working day.